Lodging Reservations Coordinator | Remote

RiseMe; California (MO); Hybrid; USD 32,000 - 54,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training resources

Reservation tools access

Supplier and destination resources

Learning and systems training

Knowledge development in hotels and 旅游

Job summary

RiseMe is seeking an organized Lodging Reservations Coordinator to assist clients with lodging research, reservation planning, and accommodation-related needs. This fully remote role emphasizes destination research, option comparison, and clear client communication throughout the reservation process.

The position offers training, access to reservation resources, flexible scheduling, and ongoing educational opportunities to grow knowledge of hotels, resorts, and vacation experiences.

Qualifications

• Strong written and verbal communication skills.
• Customer-service-oriented approach.
• Excellent organization and attention to detail.
• Comfortable researching and comparing options online.
• Ability to manage multiple client requests and follow up consistently.
• Comfortable working independently in a remote environment.
• Basic computer and internet proficiency.
• Willingness to learn reservation systems and booking procedures.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.
• Must be 18 years of age or older.

Responsibilities

• Research hotels, resorts, and lodging options according to client preferences, dates, and budgets.
• Assist clients in comparing available accommodations and reservation options.
• Coordinate lodging reservations and related booking details.
• Review reservation information for accuracy and completeness.
• Communicate confirmations, updates, and important information to clients.
• Assist with changes or questions related to existing reservations.
• Maintain organized records of client preferences and booking details.
• Utilize online reservation platforms and industry resources.
• Research property amenities, locations, and available services.
• Provide professional and responsive client support throughout the planning process.
• Follow established booking procedures and documentation requirements.

Skills

Communication

Customer service

Organization

Research skills

Multitasking

Remote work

Computer basics

Learning new systems

Attention to detail

Job description

Position Overview

We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process.

This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.

Key Responsibilities

• Research hotels, resorts, and lodging options according to client preferences, dates, and budgets
• Assist clients in comparing available accommodations and reservation options
• Coordinate lodging reservations and related booking details
• Review reservation information for accuracy and completeness
• Communicate confirmations, updates, and important information to clients
• Assist with changes or questions related to existing reservations
• Maintain organized records of client preferences and booking details
• Utilize online reservation platforms and industry resources
• Research property amenities, locations, and available services
• Provide professional and responsive client support throughout the planning process
• Follow established booking procedures and documentation requirements

Qualifications

• Strong written and verbal communication skills
• Customer-service-oriented approach
• Excellent organization and attention to detail
• Comfortable researching and comparing options online
• Ability to manage multiple client requests and follow up consistently
• Comfortable working independently in a remote environment
• Basic computer and internet proficiency
• Willingness to learn reservation systems and booking procedures
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access

What Is Provided

• Fully remote environment
• Flexible scheduling
• Training and ongoing educational resources
• Access to reservation and planning tools
• Supplier and destination resources
• Support for learning booking procedures and industry systems
• Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences