Reservation Specialist – Remote

Career Advancement Network; City of Albany (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing education

Team resources

Job summary

Career Advancement Network seeks a detail-oriented Reservation Specialist to handle travel inquiries, coordinate reservations, and provide ongoing customer support. This remote position emphasizes organized processes, proactive communication, and accurate record-keeping.

You will gather client preferences, research options, verify bookings, and coordinate with suppliers to ensure smooth travel experiences. Training is available for newcomers to the travel industry.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Detail-oriented and highly organized.
• Comfortable with computers and online systems.
• Strong research and problem-solving abilities.
• Ability to manage multiple client requests.
• Self-motivated and able to work independently.
• Willingness to learn new platforms and processes.
• Customer service, administrative, hospitality, reservations, or travel experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel and reservation options.
• Gather information about client preferences, dates, destinations, and travel needs.
• Research available accommodations, cruises, tours, resorts, and vacation packages.
• Assist clients with reservation details using approved travel supplier platforms.
• Verify booking information for accuracy.
• Provide clients with relevant confirmation and travel information.
• Assist with reservation updates and changes when needed.
• Communicate with suppliers regarding reservation questions.
• Maintain accurate and organized client records.
• Provide professional follow-up throughout the reservation process.
• Stay informed about supplier policies and destination information.

Job description

We are looking for an organized and customer-focused Reservation Specialist to assist clients with travel inquiries, reservation coordination, and ongoing customer support.

This remote role is ideal for individuals who enjoy working with people, managing details, researching options, and providing a positive customer experience.

Training and resources are available for individuals who are new to the travel industry.

Key Responsibilities

• Respond to client inquiries regarding travel and reservation options


• Gather information about client preferences, dates, destinations, and travel needs


• Research available accommodations, cruises, tours, resorts, and vacation packages


• Assist clients with reservation details using approved travel supplier platforms


• Verify booking information for accuracy


• Provide clients with relevant confirmation and travel information


• Assist with reservation updates and changes when needed


• Communicate with suppliers regarding reservation questions


• Maintain accurate and organized client records


• Provide professional follow-up throughout the reservation process


• Stay informed about supplier policies and destination information

Qualifications

• Excellent customer service skills


• Strong written and verbal communication


• Detail-oriented and highly organized


• Comfortable working with computers and online systems


• Strong research and problem-solving abilities


• Ability to manage multiple client requests


• Self-motivated and able to work independently


• Willingness to learn new platforms and processes


• Customer service, administrative, hospitality, reservations, or travel experience is helpful but not required

Why Choose Us?

We believe successful client experiences begin with knowledgeable and supported professionals. You'll have access to resources designed to help you build confidence and expand your travel industry knowledge.

• Remote Work Environment: Manage reservation and customer-service responsibilities remotely


• Flexible Scheduling: Organize your schedule around your availability and client needs


• Training Available: Learn reservation processes, supplier platforms, and travel research


• Ongoing Education: Continue developing destination and supplier knowledge


• Team Resources: Access support and educational resources as you learn


• Supplier Training: Participate in available educational opportunities offered by travel suppliers


• Professional Skill Development: Strengthen customer service, organization, communication, and problem-solving abilities


• Industry Exposure: Gain experience researching a variety of vacation products and destinations