Vacation Booking Coordinator

Duquesa Travel Group; Durham (NC); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Professional development

Continuing education

Supportive team

Job summary

Duquesa Travel Group is seeking an organized Vacation Booking Coordinator to assist clients with researching options and coordinating vacation arrangements based on individual needs and preferences. The role blends client communication, online research, reservation coordination, and follow-up, with a focus on accuracy and timely updates.

You will handle multiple client requests, maintain documentation, and provide professional support throughout planning and booking.

Qualifications

• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Customer-focused attitude.
• Comfortable researching information and options online.
• Ability to manage multiple client requests.
• Comfortable using email, online systems, and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or planning experience is helpful but not required.

Responsibilities

• Communicate with clients regarding vacation preferences, requests, and requirements
• Research accommodations, transportation, activities, and other available services
• Assist with coordinating reservations and booking details
• Review options and confirmations for accuracy
• Provide clients with important information and updates
• Assist with modifications and special requests
• Maintain organized client and reservation documentation
• Follow up on outstanding details and upcoming arrangements
• Communicate with service providers when additional coordination is required
• Provide professional support throughout the planning and booking process

Skills

Communication

Organization

Customer focus

Online research

Multi-tasking

Email & systems

Problem solving

Reservations experience

Tools

Reservation systems

Job description

We are looking for an organized and customer-focused Vacation Booking Coordinator to assist clients with researching options and coordinating vacation arrangements based on their individual needs and preferences.

This role combines client communication, online research, reservation coordination, and follow-up. The ideal candidate enjoys helping people plan experiences while keeping important booking details organized.

Key Responsibilities

• Communicate with clients regarding vacation preferences, requests, and requirements
• Research accommodations, transportation, activities, and other available services
• Assist with coordinating reservations and booking details
• Review options and confirmations for accuracy
• Provide clients with important information and updates
• Assist with modifications and special requests
• Maintain organized client and reservation documentation
• Follow up on outstanding details and upcoming arrangements
• Communicate with service providers when additional coordination is required
• Provide professional support throughout the planning and booking process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Comfortable researching information and options online
• Ability to manage multiple client requests
• Comfortable using email, online systems, and digital platforms
• Strong problem-solving and follow-up abilities
• Previous customer service, hospitality, reservations, or planning experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Ongoing learning and professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment