Hotel Customer Support Coordinator – Remote

Socket.dev; California (MO); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training resources

Booking tools access

Reservation planning resources

Job summary

Socket.dev is seeking a Hotel Customer Support Coordinator to assist clients with hotel and resort planning, reservations, and related questions. The role emphasizes research, option review, and clear communication throughout the planning process, from initial inquiry to confirmed arrangements.

The position offers a fully remote environment with flexible scheduling and access to booking resources, training, and ongoing education to support high-quality customer service.

Qualifications

• Experience in customer service or hospitality is helpful but not required.
• Ability to research and compare information online.
• Clear written and verbal communication skills.
• Excellent attention to detail and organization.
• Comfortable learning new reservation platforms and systems.
• Ability to manage multiple requests and follow through independently.
• Must be 18 years of age or older.
• Reliable computer and internet access.
• Customer-focused mindset with strong interpersonal skills.
• Experience with reservations or travel planning is a plus.

Responsibilities

• Assist clients with hotel and resort research based on their preferences, dates, and budget.
• Review available accommodations, property features, and reservation options.
• Support clients with hotel booking and confirmation details.
• Communicate important reservation information and updates clearly.
• Assist with questions, modifications, and other reservation-related needs.
• Research property locations, amenities, room options, and available services.
• Maintain accurate client preferences and reservation records.
• Provide timely follow-up throughout the planning and booking process.
• Utilize online booking platforms and approved industry resources.
• Follow established procedures for reservations and client documentation.
• Deliver professional and courteous customer support.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Attention to detail

Online research

Reservation platforms

Multitasking

Hospitality experience

18+ years old

Computer and internet access

Job description

Position Overview

We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements.

This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.

Key Responsibilities

• Assist clients with hotel and resort research based on their preferences, dates, and budget
• Review available accommodations, property features, and reservation options
• Support clients with hotel booking and confirmation details
• Communicate important reservation information and updates clearly
• Assist with questions, modifications, and other reservation-related needs
• Research property locations, amenities, room options, and available services
• Maintain accurate client preferences and reservation records
• Provide timely follow-up throughout the planning and booking process
• Utilize online booking platforms and approved industry resources
• Follow established procedures for reservations and client documentation
• Deliver professional and courteous customer support

Qualifications

• Strong customer service and interpersonal skills
• Clear written and verbal communication
• Excellent attention to detail and organization
• Ability to research and compare information online
• Comfortable learning new reservation platforms and systems
• Ability to manage multiple requests and follow through independently
• Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access

What Is Provided

• Fully remote environment
• Flexible scheduling
• Training and ongoing educational resources
• Access to booking and reservation tools
• Hotel, resort, supplier, and destination resources
• Continued learning related to accommodations and vacation planning