Hospitality Experience Coordinator

Alegria Travel Services; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Alegria Travel Services is seeking a Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role emphasizes customer service, organization, and the ability to navigate multiple digital platforms. Fully remote environment with onboarding and ongoing training support.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management skills.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Research online

Learning new platforms

Reliability

Job description

Hospitality Experience Coordinator

Remote | Customer Service | Training Provided

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This position is well suited for someone who enjoys customer service, organization, research, and helping clients navigate options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management skills
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment