Luxury Spa Concierge & Operations Lead

Blackberry Farm; Walland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Blackberry Farm in Walland, TN is seeking a Spa Coordinator to deliver 5-star service to our guests, manage front and back-of-house operations, and ensure the spa looks pristine.

You will book appointments, coordinate therapists’ schedules, handle inquiries, and assist with daily billing and inventory while greeting guests with warmth and professionalism.

Shifts vary and require flexibility to work early mornings, weekends, and holidays in a serene, guest-focused environment.

Qualifications

• High school diploma or equivalent.
• Microsoft Office skills.
• Strong written and verbal communication.

Responsibilities

• Book spa appointments for guests on property.
• Answer calls and manage messages.
• Coordinate therapist and esthetician schedules daily.
• Oversee daily spa operations and look of the spa.
• Assist with inventory and restocking of towels and supplies.
• Greet guests and provide spa tours and information.
• Assist with billing and reconciliation after appointments.

Skills

Customer service

Communication

Multitasking

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blackberry Farm in Walland, TN is seeking a Spa Coordinator to deliver 5-star service to our guests, manage front and back-of-house operations, and ensure the spa looks pristine.

You will book appointments, coordinate therapists’ schedules, handle inquiries, and assist with daily billing and inventory while greeting guests with warmth and professionalism.

Shifts vary and require flexibility to work early mornings, weekends, and holidays in a serene, guest-focused environment.