Lodging Manager - Blackberry Farm

Blackberry Farm, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Tuition reimbursement

Paid time off

Health insurance

401k match

Training and education

Job summary

Blackberry Farm, LLC in Walland, TN seeks a Lodging Manager to oversee Front Desk, Concierge, Guest Services, Housekeeping and Night Audit, ensuring world-class hospitality for every guest.

You will lead, train, and develop supervisors, manage budgets and labor, and collaborate with departments to deliver exceptional guest experiences in a premium resort setting.

Qualifications

• 2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred.
• College Degree preferred.
• Hospitality experience required.
• Computer skills in MS Windows & Excel

Responsibilities

• Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams.
• Ensure that our Teams provide World Class Hospitality for every guest throughout their stay.
• Develop the Lodging Supervisors and provide legendary hospitality in interactions with guests.
• Maintain the budget while utilizing labor tracking and operational expense tools.
• Foster positive communication with other departments.
• Develop team member knowledge through training, performance reviews, and development plans.

Skills

Hospitality leadership

Front desk leadership

Guest services

Team development

Education

2-4 years Hospitality Experience

1-2 years Front Desk Experience

College Degree preferred

Tools

MS Windows

MS Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove Rd Walland, TN 37886

We are seeking a candidate who is a detail-oriented leader who can focus on the guest experience.

The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping, and Night Audit teams ensuring the highest level of service and hospitality for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams
• Ensure that our Teams provide World Class Hospitality for every guest throughout their stay
• Develop the Lodging Supervisors:
• Provide legendary hospitality in interactions with guests, increase positive feedback, and proactively prevent negative comments
• Maintain the budget while utilizing labor tracking and operational expense tools
• Maintain and drive the RPOR
• Foster positive communication with other departments
• Develop team member knowledge through training, performance reviews, and development plans
• Advise Lodging Supervisors in appropriate resolution of employee relations issues
• Implement a "hands-on" approach to effectively manage the quality of daily operations
• Develop department goals and objectives that are aligned with the organization’s Strategic Plan
• Ensure compliance with established company policies & procedures
• Demonstrate leadership & professional image to Team Members, Vendors & Guests

MANAGER ON DUTY RESPONSIBILITIES

• Review all arrival and departure information with Front Desk to cross-examine each guest
• Observe and manage the Front Desk, Front of House Concierge, Guest Services, and Night Audit teams to follow through on daily tasks
• Meet and speak with guests making certain they are enjoying their stay
• Handle guest requests and resolve any problems that may arise
• Operate the Lodging department successfully
• Communicate with each department on all issues that may arise Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other team members, managers and interact with our guests.

EDUCATION AND TRAINING

• 2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred
• College Degree preferred
• Hospitality experience required
• Computer skills in MS Windows & Excel

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to interact and communicate effectively with guests, managers and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on your feet for a long period of time
• Must be able to lift up to 40 lbs.
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they're seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

BENEFITS

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance and flexible spending accounts
• 401k match with profit share and training and education

Blackberry is an Equal Opportunity Employer.