Lodging Guest Experience Lead Supervisor - Flexible Schedule

DNU - Festival Fun Parks, LLC (OLD); Upper Leacock Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Dutch Wonderland Inn, part of Palace Entertainment, is hiring a Guest Experience Lead Supervisor (Lodging). You will oversee the front desk team, enforce policies, and ensure a warm, efficient guest experience.

The role requires at least 1 year in hospitality or front desk, plus supervisory experience is a plus. You’ll collaborate with housekeeping and maintenance to resolve issues and uphold brand standards.

Qualifications

• High school diploma or GED preferred.
• 1+ year hospitality/front desk experience required.
• Previous supervisory experience a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Supervise daily operations of the guest experience/front desk team.
• Lead by example and uphold brand values.
• Mentor and coach assigned team members.
• Ensure PCI-compliant guest payments are processed accurately.
• Assist with scheduling and timekeeping activities.
• Resolve guest issues with effective solutions and think creatively when needed.
• Coordinate with housekeeping/maintenance to resolve guest requests and issues.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Equivalent work experience considered

Tools

POS system

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Dutch Wonderland Inn, part of Palace Entertainment, is hiring a Guest Experience Lead Supervisor (Lodging). You will oversee the front desk team, enforce policies, and ensure a warm, efficient guest experience.

The role requires at least 1 year in hospitality or front desk, plus supervisory experience is a plus. You’ll collaborate with housekeeping and maintenance to resolve issues and uphold brand standards.