Guest Experience Leader - Lodging (PT, Flexible Schedule)

Story Land; Lancaster (Lancaster County); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Flexible schedule

Free park admission for employees

Employee events

Job summary

Dutch Wonderland Inn is seeking a Part-time Guest Experience Lead Supervisor to oversee front desk operations and staff at our Lancaster, PA lodging property. You will ensure welcoming service, smooth check-in/out, and PCI-compliant payments while coaching team members and maintaining brand standards.

Ideal candidates have 1+ year in hospitality/front desk settings, a high school diploma or GED, and fluency in English.

Qualifications

• High school diploma or GED or equivalent preferred.
• 1+ year of hospitality/front desk experience required; supervisory experience a plus.
• Fluent English; bilingual skills a plus.

Responsibilities

• Supervise daily guest experience/front desk operations and staff.
• Greet guests with warmth, professionalism and courtesy.
• Ensure smooth check-in/check-out and PCI-compliant payments.
• Backfill front desk positions as needed and coach team members.
• Assist with scheduling, timekeeping, and discipline as required.

Skills

Customer service

Communication

Flexibility

Fluent English

Education

High school diploma or GED

Equivalent work experience

Tools

POS system

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Dutch Wonderland Inn is seeking a Part-time Guest Experience Lead Supervisor to oversee front desk operations and staff at our Lancaster, PA lodging property. You will ensure welcoming service, smooth check-in/out, and PCI-compliant payments while coaching team members and maintaining brand standards.

Ideal candidates have 1+ year in hospitality/front desk settings, a high school diploma or GED, and fluency in English.