Hospitality Events Lead — Guest Experience Coach

Story Land; Lancaster (Lancaster County); On-site; USD 20,664 - 27,552; Part time

Job summary

Story Land is seeking a Hospitality Crew Lead Supervisor at Dutch Wonderland Inn in Lancaster, PA. The role involves leading a team to successfully execute events and ensure guest satisfaction through heart-driven hospitality.

The ideal candidate will possess strong customer service skills and the ability to work flexible hours. Previous experience in entertainment or events is advantageous. Enjoy a vibrant work environment while creating memorable experiences for all guests.

Qualifications

• Must be at least 18 years of age to comply with PA Child Labor Laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Previous experience in shows, acting, choreography, or performance events is a plus.

Responsibilities

• Lead and motivate a team to execute planned events.
• Ensure compliance with safety and procedural protocols.
• Assist with the execution of performances and activities.

Skills

Customer service skills

Bilingual language skills (Spanish or other)

Ability to work under pressure

Education

High School Diploma or equivalent

Job description

Story Land is seeking a Hospitality Crew Lead Supervisor at Dutch Wonderland Inn in Lancaster, PA. The role involves leading a team to successfully execute events and ensure guest satisfaction through heart-driven hospitality.

The ideal candidate will possess strong customer service skills and the ability to work flexible hours. Previous experience in entertainment or events is advantageous. Enjoy a vibrant work environment while creating memorable experiences for all guests.