Guest Experience Leader - Theme Park Operations

Dutch Wonderland Inn; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

Dutch Wonderland Inn is seeking a Guest Experience Manager to oversee admissions, parking, and guest services. The ideal candidate will enhance guest satisfaction while managing a diverse team.

The role requires strong leadership skills, a customer-centric approach, and the ability to address guest needs effectively. Responsibilities include financial oversight, ensuring compliance with policies, and leading training efforts.

Qualifications

• 3-5 years of work experience in a related role.
• 2+ years of previous supervisory experience.
• Ability to read, write, and speak fluent English.

Responsibilities

• Oversee operations for admissions, parking, and guest services.
• Ensure compliance with company policies and best practices.
• Interact with guests and address their concerns.

Skills

Customer service skills

Team management

Leadership

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Dutch Wonderland Inn is seeking a Guest Experience Manager to oversee admissions, parking, and guest services. The ideal candidate will enhance guest satisfaction while managing a diverse team.

The role requires strong leadership skills, a customer-centric approach, and the ability to address guest needs effectively. Responsibilities include financial oversight, ensuring compliance with policies, and leading training efforts.