PT Guest Experience Lead, Lodging | Flexible Schedule

Splish Splash Water Park; Lancaster (Lancaster County); On-site; USD 17,000 - 26,000; Part time

Benefits offered by this job

Flexible schedule

Free admission to Dutch Wonderland Inn

Exclusive employee events

Job summary

Dutch Wonderland Inn is seeking a PT Guest Experience Lead Supervisor to oversee front desk operations and staff, ensuring a warm, efficient guest experience. The role may include Acting Manager on Duty responsibilities during shifts.

You will support scheduling, hospitality standards, and PCI compliance while upholding our brand values. Ideal candidates have 1+ year hospitality or front desk experience and a willingness to train, with bilingual language skills considered a plus.

Qualifications

• High school diploma, GED, or equivalent preferred. Equivalent work experience will also be considered.
• 1+ year of hospitality/front desk experience required.
• Previous supervisory experience a plus.

Responsibilities

• Supervise daily front desk operations and staff.
• Lead by example and uphold brand values.
• Mentor and coach team members.
• Ensure compliance with policies and safety standards.
• Backfill front desk duties as needed.
• Manage scheduling and timekeeping.

Education

High school diploma / GED

1+ year hospitality/front desk experience

Supervisory experience

Bilingual English/Spanish a plus

Tools

POS system

Microsoft Office

Job description

Dutch Wonderland Inn is seeking a PT Guest Experience Lead Supervisor to oversee front desk operations and staff, ensuring a warm, efficient guest experience. The role may include Acting Manager on Duty responsibilities during shifts.

You will support scheduling, hospitality standards, and PCI compliance while upholding our brand values. Ideal candidates have 1+ year hospitality or front desk experience and a willingness to train, with bilingual language skills considered a plus.