Guest Experience Lead: Park Ops & Service

0911 Festival Fun Parks, LLC; Upper Leacock Township (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Team Member Benefits

Job summary

Dutch Wonderland seeks a proactive Guest Experience Manager to lead Admissions, Parking, and Guest Services teams. You’ll coach staff, manage budgets, and drive exceptional guest satisfaction across a high-volume family park.

The role requires strong leadership, finance oversight, and a proven track record in hospitality or attractions. Ideal candidates hold a Bachelor’s in business or related field, plus 3–5 years in guest services, with 2+ years in supervision.

Qualifications

• Requires a High School Diploma or equivalent; Bachelor’s degree preferred.
• 3–5 years of related work experience.
• 2+ years of supervisory experience leading a team.

Responsibilities

• Manage Admissions, Parking, and Guest Services teams.
• Lead by example and uphold core values.
• Mentor and coach assigned team members.
• Control departmental budgets and maximize revenue.
• Ensure compliance with policies and safety standards.
• Supervise hiring, training, and performance coaching.
• Coordinate with leadership on schedules and timekeeping.
• Oversee guest relations, ticketing, and pass processing.
• Maintain high standards of service and issue resolution.

Skills

Fluent English

Leadership

Customer service

Communication

Time management

Microsoft Excel

Microsoft Word

PowerPoint

Bilingual (Spanish a plus)

Education

Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or related field

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Dutch Wonderland seeks a proactive Guest Experience Manager to lead Admissions, Parking, and Guest Services teams. You’ll coach staff, manage budgets, and drive exceptional guest satisfaction across a high-volume family park.

The role requires strong leadership, finance oversight, and a proven track record in hospitality or attractions. Ideal candidates hold a Bachelor’s in business or related field, plus 3–5 years in guest services, with 2+ years in supervision.