Lodging Front Desk Agent

Alterra Mountain Company; Stratton (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee pass

Discounts at Alterra resorts

401(k) plan

Paid time off

Job summary

Alterra Mountain Company seeks a Front Desk Agent for Stratton’s Black Bear Lodge and the Stratton Welcome Center to ensure a warm, welcoming guest experience. You will greet guests, check them in and out, and provide information to enhance their stay.

Ideal candidates are customer service oriented, computer literate, proactive problem solvers, and able to multitask. Seasonal, with full-time and part-time opportunities, salary $20.00/hour.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong computer skills and familiarity with reservation systems.
• Excellent communication and multitasking abilities.
• Able to work evenings, weekends and holidays.

Responsibilities

• Check guests in and out of Stratton lodging.
• Answer phone calls and provide information about the resort.
• Prepare welcome packets for arrivals when necessary.
• Sell select products to guests and assist with rates and information.
• Handle miscellaneous administrative duties as assigned.

Skills

Customer service

Computer literacy

Communication

Multitasking

Education

Tools

PBX system

Reservation software

Job description

SeasonalAt Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES .BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resortsFree or discounted multi-resort dependent season passesFree or discounted IKON passDiscounted golf & fitness center membershipsEmployee childcare rates & discounted seasonal programsRetail + F&B discountsFriends & family ticketsOnsite medical clinicMedical, dental, vision, life, disability, EAP, HSAs, & FSAs401(k) plan with company matchDiscounted tuition planPaid parental leavePaid sick time, FTO, VacationAdditional perks & benefits for year round employeesPOSITION SUMMARYThe Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour.Recruitment for this role will be ongoing through December.ESSENTIAL DUTIESCheck guests in and out of Stratton lodgingAnticipate and take appropriate action surrounding guest issuesPrepare welcome packets for arrivals when necessaryAnswer phone calls from guests; includes answering the PBX phone systemProvide general information about the resortAdministrative duties suchSell select products to guestsAssist guests with rates and information regarding their visitAdditional duties as assignedQUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTSMust be 18 years of age or olderStrong computer literacy skillsExcellent communication skillsAbility to multitask & delegate tasks as neededPrevious customer service experience, preferredPHYSICAL DEMANDS AND WORKING CONDITIONSThis position may be required to work evenings, weekends and holidays.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.An Equal Opportunity Employer