Black Bear Pass Concierge

Alterra Mountain Company; Winhall (VT); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Employee pass

Discounted multi-resort passes

IKON pass

Discounted golf & fitness memberships

Childcare rates & programs

Retail & F&B discounts

Family & friends tickets

Onsite medical clinic

401(k) with company match

Tuition discount

Paid parental leave

Paid time off

Job summary

Alterra Mountain Company is seeking a part-time seasonal Concierge at Stratton. You will welcome passholders, verify eligibility, assist with ski-related arrangements and resort services, and collaborate with F&B and other departments to deliver a seamless guest experience.

This role requires 2+ years in customer service, front desk experience preferred, and weekend/holiday availability. Starting wage is $22.00 per hour, with ongoing recruitment through December; benefits include an employee

Qualifications

• 2+ years of customer service experience.
• Front desk experience preferred.
• Enjoys building relationships with guests.
• Detail oriented and organized.
• Understands privacy and confidentiality in a private club.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome members and guests with warmth and personalization.
• Verify passholder eligibility and manage lounge access.
• Assist with ski-related arrangements and mountain activities.
• Answer inquiries about resort amenities, dining, events, and services.
• Coordinate with other departments to fulfill guest requests.
• Assist with planning and executing Edelweiss Room events and activities.
• Respond to phone calls, emails, and in-person inquiries promptly.
• Resolve member concerns with discretion and a service mindset.
• Collaborate with F&B and leadership to support consistent guest experiences.

Skills

Customer service

Front desk experience

Relationship building

Detail oriented

Privacy awareness

Effective communication

Job description

Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation
• Additional perks & benefits for year round employees

The Concierge delivers personalized, attentive hospitality to Black Bear Passholders and their guests, helping create a welcoming and elevated experience in the Edelweiss Room, Stratton's exclusive Black Bear Passholder lounge. This position builds relationships with passholders, anticipates service needs, assists with resort-related requests, and collaborates with other departments to ensure a seamless experience.

This is a part-time seasonal role with a starting wage of $22.00/hour. Recruitment for this role will be ongoing through December.

Essential Duties

• Welcome members and guests with a warm, professional, and personalized approach
• Verify passholder eligibility, manage lounge access, and communicate access privileges and policies professionally and respectfully
• Assist with ski-related arrangements, including lessons, rentals, lift access, guides, transportation, and other mountain activities
• Assist passholders with inquiries and requests related to resort amenities, mountain activities, dining, events, and other available services
• Communicate effectively with departments throughout the club to ensure member requests are completed accurately and efficiently
• Support the planning, coordination, and execution of passholder events, special occasions, and activities associated with the Edelweiss Room
• Respond promptly and professionally to phone calls, emails, and in-person inquiries
• Resolve member concerns with discretion, professionalism, and a service-oriented mindset
• Collaborate with F&B team members and leadership to communicate service needs and support consistent guest experiences
• Additional duties as assigned

Qualifications, Knowledge, Skill and Ability Requirements

• 2+ years of experience in customer service, preferred
• Previous front desk experience, preferred
• Enjoys building relationships
• Detail-oriented
• Understands the importance of privacy and confidentiality in a private club environment
• Communicates effectively

Physical Demands and Working Conditions

• Must be available to work weekends, holidays, and peak ski-season periods as needed.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Equal Opportunity Employer

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

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