Lodge Front Office Receptionist

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid weekly

Paid time off

Tuition assistance

401k retirement plan

Healthcare premiums

Dental benefits

Shuttle service

Career development

Job summary

Turning Stone Enterprises is seeking a Lodge Receptionist to greet guests, answer questions, and guide them to the right areas. The role emphasizes creating memorable guest experiences and a welcoming atmosphere for visitors to Turning Stone properties.

The starting pay is $17.00 per hour, with flexibility required for swing and sunrise shifts. The position involves clerical tasks, guest registration, and facilitating checkout processes in a hospitality-focused environment.

Qualifications

• Experience in a guest contact position.
• Ability to type 40 words per minute.
• Excellent verbal and written communication.
• Ability to stand and walk for long periods and lift up to 35 pounds.

Responsibilities

• Greets guests at reception and uses guest names.
• Answer questions and direct guests to the right areas.
• Hand registration materials and present the bill at checkout, confirming payment method.

Skills

Guest service

Typing speed 40 wpm

Excellent communication

Stamina for long hours

Job description

Starting Pay Rate: $17.00 hourly

Swing And Sunrise Shift Flexibility Required

Join our dynamic team as we redefine the standard for guest service! As a key player in our receptionist team, you will be at the forefront of creating unforgettable experiences for our guests. Your commitment to excellence and passion for hospitality will shine through as you ensure each guest is not just satisfied but delighted with their stay. Be part of a workplace that values dedication, fosters a positive environment, and thrives on delivering exceptional service. Elevate your career in hospitality with us, where every interaction is an opportunity to make a lasting impression. Join us in creating a world where guest satisfaction is not just a goal but a daily triumph.

Job Requirements

Starting Pay Rate: $17.00 hourly

Swing And Sunrise Shift Flexibility Required

Join our dynamic team as we redefine the standard for guest service! As a key player in our receptionist team, you will be at the forefront of creating unforgettable experiences for our guests. Your commitment to excellence and passion for hospitality will shine through as you ensure each guest is not just satisfied but delighted with their stay. Be part of a workplace that values dedication, fosters a positive environment, and thrives on delivering exceptional service. Elevate your career in hospitality with us, where every interaction is an opportunity to make a lasting impression. Join us in creating a world where guest satisfaction is not just a goal but a daily triumph.

What You Will Do As a Lodge Receptionist

• Always acknowledges the guest waiting at reception. Greets the guests initially by using their name.
• Effectively answer any guest questions. Direct guests to proper areas for answers to questions. Follow through on guest issues to ensure they are resolved. Exhibit a sincere desire to comply with guests’ requests.
• Consistently places all registration materials into the guest’s hand. Provides a copy of bill in the guest’s hands during check out. Confirms the payment method.

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Lodge Receptionist, you'll need:

• Experience in a guest contact position
• Ability to be able to type 40 words per minute
• Excellent verbal and written communication
• Ability to stand/walk for long periods of time and lift up to 35 pounds.

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!