Front Office Supervisor - Crescent Hotel

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Tuition assistance

401k plan

Healthcare benefits

Job summary

The Crescent, Turning Stone Enterprises’ newest luxury hotel in Verona, NY, is seeking a Front Desk Supervisor to lead guest services and front desk operations. You will schedule front desk receptionists, oversee check-in/check-out, and ensure accurate billing and policy knowledge to deliver outstanding guest experiences.

The ideal candidate brings hotel front desk experience, strong communication and leadership skills, and a 2-year college degree.

Qualifications

• Hotel front desk experience required.
• Minimum 2-year college degree.
• Strong communication and leadership abilities.

Responsibilities

• Develops fair and consistent schedules for front desk staff.
• Ensures up-to-date knowledge of policies and promotions.
• Monitors guest check-in/check-out flow.
• Maintains front desk materials and supplies.
• Ensures computer systems are in working order.
• Assists guests, answers questions, resolves issues.
• Inputs group room blocks and coordinates with Sales.
• Prepares group information prior to arrivals.
• Ensures VIP lists and housekeeping receives rooming lists.
• Maintains occupancy and revenue targets.

Skills

Front desk experience

Leadership

Communication

Education

Two year college degree

Tools

Property Management System (PMS)

Computer literacy

Job description

Job Requirements

Starting Pay Range: $42,120.00 - $53,703 yearly

The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, opening in June 2026 as part of its transformative Evolution. This sophisticated property will feature more than 250 guest rooms and suites, upscale dining at Salt, and direct access to the state-of-the-art Grand Expo Convention Center. As a Front Desk Supervisor, you'll play an important part in maintaining high service standards by assisting with guest concerns, coordinating with other hotel departments, and ensuring front desk procedures run efficiently. The ideal candidate is a strong communicator and team leader who thrives in a fast-paced hospitality environment and is passionate about creating outstanding guest experiences!

What you will do as a Hotel Front Desk Supervisor:

• Develops fair and consistent schedules for front office receptionists. Matches coverage to expected business volume.
• Ensures front office receptionists have complete and up to date knowledge of company and departmental policies and procedures, as well as latest information on promotions, etc.
• Monitors clerks and flow of guests during check-in and check-out process.
• Maintains sufficient supply of front desk materials and supplies.
• Ensures computer systems in working order.
• Interacts with guests effectively, answering questions, solving problems, and assisting with check in and check out.
• Reviews daily reports – expected arrivals, non-zero balance, over credit limit, etc. Clears any discrepancies.
• Inputs Group room blocks and rooming lists and follows through with Sales Department on any concerns.
• Prepares Hotel and Group Sales groups and group information prior to group arrival (ex: Pre-blocking rooms, assembling key packets, checking for proper billing, etc ).
• Ensures Housekeeping receives rooming lists for VIP’s, Entertainment and bus groups.
• Ensures maximum daily room occupancy and revenue- clears up due outs and discrepancies, out of order rooms, duplicate reservations. Ensures all reservations are guaranteed for arrival. Ensures clerks are selling to achieve 100% occupancy.
• Ensures clerks banks and main bank are balanced on a daily basis. Documentation of any variances.
• Reads and updates the supervisor logbooks on a daily basis.
• Consistently demonstrates excellent decision making skills and judgment.
• Maintains thorough knowledge of property management system.
• Exhibits proper yield management on a consistent basis.

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Front Desk Supervisor, you'll need:

• At least a 2 year college degree
• Experience in a leadership role
• Hotel front desk experience (required)
• Computer experience
• Possess excellent communication and leadership skills

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Resort Casino?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!