Lodge Front Desk & Reservations Specialist

State of West Virginia; Summers (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

State of West Virginia through Pipestem Resort State Park seeks a Lodge Desk Clerk to support daily operations at the front desk. You will greet guests, process reservations, handle check-ins/outs, and manage lodging revenue; you may also type, file, and balance deposits.

Responsibilities include assigning rooms, dispatching maintenance, answering calls, mailing brochures, posting weather, and coordinating with staff across shifts, including weekends/holidays. Strong communication is essential.

Qualifications

• High school graduation or equivalent required.
• No previous experience required.
• Substitution: eighth grade plus one year of related experience may substitute for training.

Responsibilities

• Greet guests and check in/out of rooms; collect lodging and service payments and provide receipts.
• Process reservations by mail, phone or in person; manage shelter and camping bookings.
• Assign rooms based on availability; balance with accounting; prepare daily deposits and revenue reports.
• Handle emergency calls (911 when needed) and dispatch maintenance/housekeeping requests via radio.
• Answer switchboard, route calls, mail brochures, post daily weather, and manage printed materials.
• Type and file related paperwork; ensure clear oral and written communication; coordinate work with others.
• Perform mathematical calculations; work all shifts including weekends and holidays; maintain regular attendance.

Skills

Communication

Typing

Cash handling

Time management

Education

High school diploma or equivalent

Job description

State of West Virginia through Pipestem Resort State Park seeks a Lodge Desk Clerk to support daily operations at the front desk. You will greet guests, process reservations, handle check-ins/outs, and manage lodging revenue; you may also type, file, and balance deposits.

Responsibilities include assigning rooms, dispatching maintenance, answering calls, mailing brochures, posting weather, and coordinating with staff across shifts, including weekends/holidays. Strong communication is essential.