Lodge Reservations & Guest Services Clerk

West Virginia; West Virginia; On-site; USD 25,000 - 35,000; Full time

Job summary

Parks and Recreation/Blackwater Falls State Park is seeking a guest services clerk to manage overnight accommodations reservations and front-desk operations.

You will check guests in and out, process reservations by phone, in person, or online, assign rooms, write receipts, and collect lodging charges. The role emphasizes hospitality and clear communication; shifts include evenings, holidays, and weekends, with end of shift reporting.

Qualifications

• High school diploma or equivalent required.
• No prior experience required.
• Substitution: eighth grade + 1 year related experience may substitute for the training.

Responsibilities

• Check guests in and out of overnight accommodations.
• Process reservations in person, by phone, or online.
• Register guests and assign rooms based on availability.
• Write receipts and collect lodging charges.
• Prepare end-of-shift reports and assist lodge desk staff.

Skills

Communication

Hospitality

Guest service

Phone etiquette

Education

High school diploma

Tools

RoomMaster PMS

Job description

Parks and Recreation/Blackwater Falls State Park is seeking a guest services clerk to manage overnight accommodations reservations and front-desk operations.

You will check guests in and out, process reservations by phone, in person, or online, assign rooms, write receipts, and collect lodging charges. The role emphasizes hospitality and clear communication; shifts include evenings, holidays, and weekends, with end of shift reporting.