Lodge Desk Clerk

West Virginia; West Virginia; On-site; USD 25,000 - 35,000; Full time

Job summary

Parks and Recreation/Blackwater Falls State Park is seeking a guest services clerk to manage overnight accommodations reservations and front-desk operations.

You will check guests in and out, process reservations by phone, in person, or online, assign rooms, write receipts, and collect lodging charges. The role emphasizes hospitality and clear communication; shifts include evenings, holidays, and weekends, with end of shift reporting.

Qualifications

• High school diploma or equivalent required.
• No prior experience required.
• Substitution: eighth grade + 1 year related experience may substitute for the training.

Responsibilities

• Check guests in and out of overnight accommodations.
• Process reservations in person, by phone, or online.
• Register guests and assign rooms based on availability.
• Write receipts and collect lodging charges.
• Prepare end-of-shift reports and assist lodge desk staff.

Skills

Communication

Hospitality

Guest service

Phone etiquette

Education

High school diploma

Tools

RoomMaster PMS

Job description

Parks and Recreation/Blackwater Falls State Park

Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports.

Operates RoomMaster property management system. Registers guests by phone, in person, or by electronic means. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects money for lodging and services. Displays brochures, post cards and other information material in desk area and other assigned places. May oversee and coordinate work of other lodge desk clerks.

Ability to communicate easily and clearly, both orally and in writing. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Performs related work as assigned. Regular attendance is required.

Training

Education equivalent to graduation from a four-year high school.

Experience

No previous experience necessary.

Substitution

A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.