Lodge Desk Clerk

State of West Virginia; Summers (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

State of West Virginia through Pipestem Resort State Park seeks a Lodge Desk Clerk to support daily operations at the front desk. You will greet guests, process reservations, handle check-ins/outs, and manage lodging revenue; you may also type, file, and balance deposits.

Responsibilities include assigning rooms, dispatching maintenance, answering calls, mailing brochures, posting weather, and coordinating with staff across shifts, including weekends/holidays. Strong communication is essential.

Qualifications

• High school graduation or equivalent required.
• No previous experience required.
• Substitution: eighth grade plus one year of related experience may substitute for training.

Responsibilities

• Greet guests and check in/out of rooms; collect lodging and service payments and provide receipts.
• Process reservations by mail, phone or in person; manage shelter and camping bookings.
• Assign rooms based on availability; balance with accounting; prepare daily deposits and revenue reports.
• Handle emergency calls (911 when needed) and dispatch maintenance/housekeeping requests via radio.
• Answer switchboard, route calls, mail brochures, post daily weather, and manage printed materials.
• Type and file related paperwork; ensure clear oral and written communication; coordinate work with others.
• Perform mathematical calculations; work all shifts including weekends and holidays; maintain regular attendance.

Skills

Communication

Typing

Cash handling

Time management

Education

High school diploma or equivalent

Job description

Posting number: NR26-78 PSA

Department: Commerce - Natural Resources

Job classification: Lodge Desk Clerk

Posting type: PSA CLASSIFIED-EXEMPT WITH ONLINE APPS

Categories: Parks and Recreation, Natural Resources

Summary

Under general supervision, this person will assist with the daily operations of the reservation, front desk, call center at Pipestem Resort State Park. Employee will be responsible for greeting guests, checking them in and out of their rooms, collecting money for lodging and services, and giving receipts. Receives and processes reservations by mail, phone, or in person. Makes shelter and camping reservations, including typing, and balancing this with accounting. Assigns rooms and cabins based on availability. Prepares daily bank deposits, revenue reports, and other related reports. Handles emergency calls that might need 911 responses. Dispatches maintenance and housekeeping requests for guests, using a two-way radio system. Answers switchboard and routes calls. Mails brochures and other information material. Posts weather daily for guests. Ensures that all printed material is on hand, if not, makes copies for distribution. Displays brochures and other material in the desk area and other assigned areas. Types and files related paperwork. Must be able to communicate easily and clearly, both orally and in writing. Must be able to type and file accurately and efficiently. Must be able to coordinate the work with others. Ability to perform mathematical calculations. Must be able to work all shifts, including weekends and holidays. Performs related work as required. Regular attendance required.

Qualifications

Training: Education equivalent to graduation from a four-year high school.
Experience: No previous experience necessary.
Substitution: A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.