Lodge Desk Clerk

State of West Virginia; Davis (WV); On-site; USD 25,000 - 38,000; Full time

Job summary

State of West Virginia Parks and Recreation is seeking a Reservations Clerk at Blackwater Falls State Park. The role involves checking guests in and out of overnight accommodations, processing reservations by phone, in person, or online, and registering guests on arrival.

The position requires welcoming interactions, accurate typing, and the ability to operate the RoomMaster property management system. Work shifts include evenings, holidays, and weekends; attendance is essential.

Qualifications

• No previous experience required.
• Substitution: a combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.

Responsibilities

• Check guests in and out of overnight accommodations.
• Process reservations in person, by phone, or electronically.
• Register guests upon arrival and assign rooms or cabins based on availability.
• Handle payments, receipts, and postings for lodging and services.
• Maintain guest information displays and assist with desk area operations.

Skills

Guest interaction

Clear communication

Typing

Office equipment

Team coordination

Education

High school diploma or equivalent

Tools

RoomMaster PMS

Job description

Nature of Work

Parks and Recreation/Blackwater Falls State Park Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports. Operates RoomMaster property management system. Registers guests by phone, in person, or by electronic means. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects money for lodging and services. Displays brochures, post cards and other information material in desk area and other assigned places. May oversee and coordinate work of other lodge desk clerks. Ability to communicate easily and clearly, both orally and in writing. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Performs related work as assigned. Regular attendance is required.

Minimum Qualifications

Training:

Education equivalent to graduation from a four-year high school.

Experience:

No previous experience necessary.

Substitution:

A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.

State employment offers a variety of benefits.

AFFIRMATION:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question