Lodge Desk Clerk

State-of-West-Virgini; West Virginia; On-site; USD 24,000 - 36,000; Full time

Job summary

Parks and Recreation/Blackwater Falls State Park is seeking a friendly Reservations Clerk to support the overnight accommodations desk. You will process reservations, check guests in and out, and handle payments at the front desk.

The role requires strong communication, basic computer skills, and a welcoming hospitality attitude. Shifts include evenings, holidays, and weekends; training is provided.

Qualifications

• Education equivalent to graduation from a four-year high school.

Responsibilities

• Check guests in and out of overnight accommodations.
• Assist in reservations desk operations and process reservations in person, by phone, or electronically.
• Register guests upon arrival and handle payments for lodging and services.
• Operate RoomMaster property management system and coordinate room assignments.
• Provide hospitable guest interactions and handle complaints.
• Complete end of shift reports and assist in supervising desk staff.

Skills

Guest service

Communication

Cash handling

Education

High school diploma

Tools

RoomMaster PMS

Job description

Parks and Recreation/Blackwater Falls State Park

Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports.

Operates RoomMaster property management system. Registers guests by phone, in person, or by electronic means. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects money for lodging and services. Displays brochures, post cards and other information material in desk area and other assigned places. May oversee and coordinate work of other lodge desk clerks.

Ability to communicate easily and clearly, both orally and in writing. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Performs related work as assigned. Regular attendance is required.

Training

Education equivalent to graduation from a four-year high school.

Experience

No previous experience necessary.

Substitution

A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.