Lockbox Payments & Reconciliation Specialist

pinnbank; Gretna (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

PinnBank is seeking a detail-oriented lockbox operator to oversee the daily processing of customer items mailed to the bank’s post office box under the direction of the Lockbox Supervisor. The role requires accurate data entry, scanning checks and documents, and timely posting of transactions.

Responsibilities include balancing lockbox accounts and reconciling totals, onboarding new customers, reviewing returned mail, and delivering high-quality customer service.

Qualifications

• High school graduate or equivalent.

Responsibilities

• Process lockbox payments, which involves scanning checks and documents, encoding amounts, verifying data, and posting transactions to the appropriate accounts according to the contract.
• Balancing the lockbox accounts, which involves reconciling the total amounts of payments received, processed, and deposited, and ensuring that there are no discrepancies or errors.
• Onboards new lockbox customers and conduct annual reviews.
• Reviewing return mail, which involves identifying and resolving issues with undeliverable or incorrect mail, such as wrong addresses.
• Provides full customer service in a broad variety of duties.
• Ability to maintain regular and reliable attendance.
• Other duties as assigned.

Job description

PinnBank is seeking a detail-oriented lockbox operator to oversee the daily processing of customer items mailed to the bank’s post office box under the direction of the Lockbox Supervisor. The role requires accurate data entry, scanning checks and documents, and timely posting of transactions.

Responsibilities include balancing lockbox accounts and reconciling totals, onboarding new customers, reviewing returned mail, and delivering high-quality customer service.