Lockbox Operations Specialist - Remittance & Data Entry

City National Bank; Los Angeles (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

401(k) company matching

Tuition Reimbursement

Vacation and sick time

Fertility benefits

Career mobility support

Job summary

City National Bank in Los Angeles is seeking a Lockbox Operations Associate to manage client remittances, including manual processing or via an automated scanner, ensuring accurate batching and timely completion of envelopes, checks, invoices and correspondence. The role requires data entry, mail sorting, check processing and customer inquiry support, with adherence to deadlines and quality requirements.

Minimum 1 year in banking/payment processing and MS Office skills are required.

Qualifications

• Minimum 1 year of banking, payment or accounts receivable processing experience.
• Minimum 1 year experience in MS Office, Excel, Word.
• Must read, understand and follow written and verbal instructions.
• Must adhere to client deadlines, schedules and the quality requirements of the department.
• Must have basic computer skills and the ability to work with on-line systems in an efficient manner.
• Requires some lifting, up to 30 lbs.
• Must have the ability to focus on a specific task, and to work independently and under pressure in order to meet departmental and client specific deadlines.

Responsibilities

• Data Entry - high keystroke capabilities for both alpha/numeric input and accuracy.
• Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment
• Process Incoming Checks
• Process and print outgoing check files
• Process returned checks daily
• Process, track and report returned check disbursements
• Sorting and preparation of checks for scanning and deposit
• Research and answer customer inquiries received via phone, correspondence and e-mails to resolve problems and ensure customer satisfaction
• Maintain customer files and records
• Approval of Manual agreements
• Approval of E-signature agreements
• Scanning of Agreements

Tools

MS Office

Excel

Word

Job description

City National Bank in Los Angeles is seeking a Lockbox Operations Associate to manage client remittances, including manual processing or via an automated scanner, ensuring accurate batching and timely completion of envelopes, checks, invoices and correspondence. The role requires data entry, mail sorting, check processing and customer inquiry support, with adherence to deadlines and quality requirements.

Minimum 1 year in banking/payment processing and MS Office skills are required.