Lockbox Data Entry Specialist: High-Volume Payments

KeyBank; Brooklyn (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a Lockbox Extractor to open, prepare, and extract incoming customer payment mail in a high-volume lockbox environment at our Brooklyn, OH facility. You will key payment data for exceptions and ensure accuracy, supporting fast-paced production workflows.

Strong attention to detail and reliable attendance are essential. Responsibilities include sorting, batching, researching exceptions, and maintaining data integrity while following security and compliance requirements.

Qualifications

• High school diploma or equivalent.
• Ability to perform repetitive data entry for extended periods.
• Strong attention to detail and accuracy.
• Comfort in a fast-paced, production-driven environment.
• Ability to follow written and verbal instructions.
• Basic computer and keyboarding skills.
• Dependable with a strong attendance record.

Responsibilities

• Open and extract contents from incoming mail.
• Sort and batch payments and documents according to established procedures.
• Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing.
• Review extracted items for completeness and accuracy.
• Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents.
• Key payment and remittance data for exception items into designated systems with a high level of accuracy.
• Ensure keyed information aligns with source documents and meets quality standards.
• Escalate unresolved or non-standard exceptions per established guidelines.
• Meet daily production, accuracy, and quality benchmarks.
• Follow all security, confidentiality, and compliance requirements related to financial information.
• Maintain an organized work area and adhere to clean desk and mail handling policies.
• Collaborate with team members and leads to support workflow and operational goals.

Skills

Attention to detail

Data entry

Keyboarding

Dependable

Education

High school diploma or equivalent

Job description

KeyBank is seeking a Lockbox Extractor to open, prepare, and extract incoming customer payment mail in a high-volume lockbox environment at our Brooklyn, OH facility. You will key payment data for exceptions and ensure accuracy, supporting fast-paced production workflows.

Strong attention to detail and reliable attendance are essential. Responsibilities include sorting, batching, researching exceptions, and maintaining data integrity while following security and compliance requirements.