Location Operations Manager

Summers Plumbing Heating & Cooling; Valparaiso (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance and dental

401K with company match

Employee-owned company (ESOP)

Paid holidays and vacation

Job summary

Summers Plumbing Heating & Cooling in Valparaiso, IN seeks a Manager to lead service operations, support technicians, and coordinate with dispatch to ensure top-rated customer experiences from start to finish.

Ideal candidates have 3+ years of management experience, working knowledge of plumbing and HVAC, and strong supervisory and communication skills. A high school diploma or GED and a valid driver’s license are required.

Qualifications

• Must have 3+ years of management experience.
• Working knowledge of plumbing and HVAC required.
• Strong supervisory, communication, and organizational skills.
• Must hold a valid driver's license.

Responsibilities

• Manages and develops the staff, including assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Skills

Management experience

Plumbing knowledge

HVAC knowledge

Supervisory experience

Valid driver's license

Lifting up to 75 lbs

Education

High school diploma or GED

Job description

Summers Plumbing Heating & Cooling in Valparaiso, IN seeks a Manager to lead service operations, support technicians, and coordinate with dispatch to ensure top-rated customer experiences from start to finish.

Ideal candidates have 3+ years of management experience, working knowledge of plumbing and HVAC, and strong supervisory and communication skills. A high school diploma or GED and a valid driver’s license are required.