Location Operations Lead

Wonder; Town of Glenville (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (employer-paid)

401(k) retirement plan

HSA employer match

Learning and development opportunities

Employee stock

Employee discount

Job summary

Wonder is hiring an Assistant General Manager to run the four walls of a location in Schenectady, NY. You will lead kitchen, service, fulfillment, and customer experience to ensure peak performance each shift.

You will coach hourly staff, manage labor plans, monitor KPIs such as throughput and order accuracy, and drive continuous improvement while upholding Wonder’s brand standards and food safety requirements.

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
• Experience owning operational KPIs including labor deployment, order accuracy, and throughput.
• Coaching frontline employees with clarity, empathy, and consistency.
• Agile in managing live operations while upholding standards and safety.
• Strong knowledge of food safety and team safety protocols.

Responsibilities

• Oversee and execute day-to-day operations across kitchen, service, fulfillment, and customer experience.
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
• Use operational data and feedback to identify issues and drive continuous improvement.
• Identify and resolve bottlenecks to maintain flow and consistency.
• Ensure compliance with food safety, labor, and health standards.
• Lead and coach hourly team members with accountability and service excellence.
• Partner with Senior Operations Leader on hiring, training, and development.
• Drive operational excellence and adherence to brand standards.
• Execute new menu rollouts and updates with precision to the team.
• Monitor labor plans, food cost targets, and inventory controls.
• Mentor managers-in-training for broader leadership readiness.

Skills

Shift operations

Food service experience

Team leadership

Coaching frontline employees

KPIs and performance

Food safety knowledge

Education

Food Manager Certificate

Job description

Wonder is hiring an Assistant General Manager to run the four walls of a location in Schenectady, NY. You will lead kitchen, service, fulfillment, and customer experience to ensure peak performance each shift.

You will coach hourly staff, manage labor plans, monitor KPIs such as throughput and order accuracy, and drive continuous improvement while upholding Wonder’s brand standards and food safety requirements.