Assistant General Manager - Fast-Pace Food Service Leader

Wonder; City of Schenectady (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for Health Savings A/C

Learning and Development opportunities

Employee Stock

Employee Discount

Job summary

Wonder is seeking an Assistant General Manager to run the four walls of a location, overseeing kitchen, service, fulfillment, and customer experience. You will own daily results, drive performance, and ensure quality, speed, and safety across shifts.

You will lead hourly team members, coach for accountability, and partner with the Senior Operations Leader on hiring, training, and rollout of new programs, while maintaining Wonder brand standards.

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or similar setting.
• Proven ability to lead teams, coach, and drive accountability.
• Experience owning operational KPIs including labor deployment, order accuracy, and throughput.
• Knowledge of food safety and team safety protocols.

Responsibilities

• Own daily execution across kitchen, fulfillment, service, and customer experience.
• Optimize labor deployment and shift readiness to meet targets.
• Use data/feedback to identify issues and drive real-time improvements.
• Identify and resolve bottlenecks to maintain flow and standards.
• Ensure compliance with food safety, labor, and health standards.
• Mentor and coach team members and managers-in-training.

Skills

Shift operations management

People leadership

KPI ownership

Food service/retail/hospitality

Strong communicator

Education

Food Manager Certificate

Job description

Wonder is seeking an Assistant General Manager to run the four walls of a location, overseeing kitchen, service, fulfillment, and customer experience. You will own daily results, drive performance, and ensure quality, speed, and safety across shifts.

You will lead hourly team members, coach for accountability, and partner with the Senior Operations Leader on hiring, training, and rollout of new programs, while maintaining Wonder brand standards.