Hands-On Location Ops Leader (Food Service)

Wonder; New York (NY); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for Health Savings</n>A

Learning and Development opportunities

Employee Stock

Employee Discount

Job summary

Wonder is hiring an Assistant General Manager in New York, NY to run the four walls of the location, leading kitchen, service, fulfillment, and customer experience. You will own daily results, drive performance across shifts, and ensure brand standards with cross-functional collaboration.

The role emphasizes accountability for quality, speed, and customer satisfaction, with opportunities to mentor managers-in-training and lead pilots for broader rollout.

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or similar.
• Proven ability to lead teams and execute complex shifts in fast-paced environments.
• Experience owning operational KPIs including labor deployment, order accuracy, throughput.
• Experience coaching frontline employees with clarity, empathy, consistency.
• Agile in managing live operations—prioritize and pivot quickly while upholding standards.
• Detail-oriented and quality-driven with strong knowledge of food safety.
• Strong communicator and collaborator promoting structure and positivity.

Responsibilities

• Oversee daily operations across kitchen, fulfillment, service and customer experience.
• Optimize labor deployment and shift readiness to meet targets.
• Use data and feedback to identify issues and drive improvements.
• Ensure compliance with food safety, labor, and health standards.
• Lead coaching and development of hourly team members.
• Partner with Senior Operations Leader on hiring, training and development.
• Align workload initiatives, scheduling, and expansion readiness.
• Lead pilot programs and share best practices across the organization.

Skills

Shift management

Team leadership

KPIs management

Coaching

Operational agility

Quality and safety

Communication

Education

Food Manager Certificate

Job description

Wonder is hiring an Assistant General Manager in New York, NY to run the four walls of the location, leading kitchen, service, fulfillment, and customer experience. You will own daily results, drive performance across shifts, and ensure brand standards with cross-functional collaboration.

The role emphasizes accountability for quality, speed, and customer satisfaction, with opportunities to mentor managers-in-training and lead pilots for broader rollout.