Lobby Receptionist

Testing Site - JPMC; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

JPMorgan Chase is seeking a dedicated Lobby Receptionist for our Wealth Management-focused Consumer & Community Banking division in Dallas. You will be the first point of contact for clients, visitors, and staff, delivering a welcoming and professional lobby experience while coordinating check-ins, access, and office information.

You will partner with internal teams to ensure a safe, efficient in-office environment.

Qualifications

• Minimum 2 years of recent experience in high-end reception, concierge, hospitality, or client-facing services.
• Strong interpersonal and communication skills with a polished, welcoming presence.
• Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
• Ability to stand/walk for extended periods.
• Ability to work across different locations throughout the campus as needed.

Responsibilities

• Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area.
• Provide concierge-level support by answering questions, giving directions, and sharing relevant office information.
• Support employees as needed (e.g., facilitating temporary access/badges when building access support is required).
• Follow all building and security procedures to maintain a healthy, safe, and secure environment; proactively escalate concerns.
• Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs.
• Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems.
• Collaborate with partner teams to enhance the overall in-office and visitor experience.
• Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence.
• Maintain schedule flexibility, including early mornings or late evenings as business needs require.

Skills

Reception experience

Interpersonal skills

Multi-tasking

Professional presence

Bilingual Spanish (preferred)

Tools

Microsoft Office

Job description

Become an integral part of the Consumer and Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

As aLobby Receptionist (first impression specialist)in Consumer and Community Banking-Wealth Management, you are the first point of contact for clients, visitors, and employees. You create a welcoming, professional lobby experience by delivering exceptional service, maintaining attention to detail, and ensuring each interaction leaves a positive, lasting impression. You will support daily office activity by coordinating check-ins, answering questions, issuing temporary access when needed, and partnering closely with internal teams to ensure a safe, seamless in-office experience.

Job responsibilities

• Welcome, register, and check inclients and visitors arriving for meetings and events within the JPMA office lobby/reception area
• Provide concierge-level supportby answering questions, giving directions, and sharing relevant office information
• Support employeesas needed (e.g., facilitatingtemporary access/badgeswhen building access support is required)
• Follow all building and security proceduresto maintain a healthy, safe, and secure environment; proactively escalat... using a “see something, say something” approach
• Deliver first-class serviceby consistently exceeding lobby reception standards and anticipating needs
• Prepare for daily activityby reviewing scheduled meetings and events using event and visitor management systems
• Collaborate with partner teams(various JPMA partners from different regions and headquarters) to enhance the overall in-office and visitor experience
• Complete miscellaneous tasks and service-improvement projectsthat raise team standards and support operational excellence
• Maintain schedule flexibility, including early mornings or late evenings as business needs require

Required qualifications, capabilities, and skills

• Minimum 2 yearsof recent experience inhigh-end reception, concierge, hospitality, or client-facing services
• Stronginterpersonal and communication skillswith a polished, welcoming presence
• Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
• Proficiency in Microsoft Office(Outlook, Word, Excel, Teams)
• Ability to stand/walk for extended periods
• Ability to work across different locationsthroughout the campus as needed

Preferred qualifications, capabilities, and skills

• Familiarity withevent, room, and/or visitor management systems
• Bilingualskills (Spanish preferred)

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid option