Receptionist

JLL; San Francisco (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

JLL is seeking a Receptionist to warmly welcome guests, guide them through arrivals and departures, and provide information about office services and amenities. You will manage visitor tracking, security access, parking logs, and courier tasks while maintaining a high standard of professional service.

The role requires 2+ years in customer service, strong English communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience in hospitality, reception, or guest services.
• Excellent communication skills in English, with professional and passionate delivery.
• Able to adapt to shifting priorities and high guest volumes in a dynamic environment.
• Strong multi-tasking with consistent, elevated guest experiences and accuracy across tasks.
• Physical ability to lift up to 40 lbs and move safely as required.

Responsibilities

• Greet guests warmly and anticipate their needs during arrivals, orientations, and departures.
• Provide information about office services, spaces, and amenities to help guests feel welcome and productive.
• Track visitors, manage parking logs, coordinate security access cards, and greet event guests with badges.
• Handle courier services, packages, and mail, and assist with onboarding/offboarding processes as needed.
• Maintain accuracy and efficiency across guest services and administrative duties through strong attention to detail.
• Collaborate with team to share insights on guest services trends and improve processes.
• Support the facilities annual plan by achieving KPIs and handling ad hoc assignments.
• Assist Experience and FM teams and support vendor activities as required.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Physical stamina

Tools

Visitor management systems

Scheduling software

Microsoft Office Suite

Job description

What This Job Involves

The Receptionist enthusiastically welcomes guests, anticipates their needs, and creates memorable experiences through warm, personalized service. This role serves as the first point of contact for visitors, providing assistance with arrivals, office orientations, departures, and answering questions about office services, spaces, and amenities. The Receptionist manages visitor tracking, parking logs, security access coordination, and courier services while demonstrating confidence, professionalism, and exceptional customer service skills in a fast-paced environment that requires multi-tasking with an impeccable eye for detail.

Your day-to-day tasks will include:

• Enthusiastically welcoming guests and proactively anticipating their needs by assisting with arrivals, office orientations, and departures while responding promptly with personal spirit regardless of volume or time of day.
• Creating memorable guest experiences by sharing knowledge of office services, spaces, and amenities available to help visitors feel welcomed and productive throughout their stay.
• Tracking all visitors including vendors, visiting employees, and guests while managing parking and vehicle logs, coordinating security access cards, and welcoming event guests with printed visitor badges.
• Managing incoming and outgoing courier services, packages, and mail while assisting with tracking employee on-boarding and off-boarding processes as required.
• Multi-tasking at a fast pace with impeccable attention to detail to ensure accuracy and efficiency across all guest services and administrative responsibilities.
• Collaborating with team members to communicate trends in guest services, develop best practices, and implement streamlined processes that respond to evolving guest needs.
• Supporting the annual management plan by accomplishing key performance indicators and performing ad hoc facilities assignments as needed.
• Supporting Experience and FM team needs as necessary, including supporting vendor work.

Required Qualifications:

• Minimum 2 years of previous customer service related experience in hospitality, reception, or guest services roles.
• Excellent communication skills with fluency in English and the local language, demonstrating the ability to communicate professionally and passionately.
• Demonstrated flexibility and positive attitude in managing shifting daily priorities and high volumes of guests in dynamic environments.
• Strong multi-tasking abilities with proven track record of maintaining consistent, elevated guest experiences while ensuring accuracy across multiple responsibilities.
• Physical ability to adequately perform required job functions including lifting up to 40 lbs, bending, and moving in ways that perform job tasks safely and in an approved manner.

Preferred Qualifications:

• Passion for creating experiences for others that go beyond expected service standards with a genuine people-oriented personality.
• Proficiency in a range of information technology tools and platforms including visitor management systems, scheduling software, and Microsoft Office Suite.
• Experience with security access coordination, visitor tracking systems, and vendor management processes.
• Knowledge of parking management systems, vehicle logs, and courier service coordination.
• Understanding of employee on-boarding and off-boarding administrative processes and documentation.
• Ability to work independently while demonstrating initiative to proactively address guest needs and resolve issues before escalation.
• Experience supporting facilities operations and performing administrative assignments in corporate office environments.