Concierge

JLL; Omaha (NE); On-site; USD 38,000 - 52,000; Full time

Job summary

JLL's Experience Management team seeks a Conference Services Concierge to serve as the primary contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You will deliver VIP hospitality by managing conference logistics, coordinating meeting spaces, and ensuring exceptional guest interactions across touchpoints.

On-site presence is required; you will collaborate with building management and property services to support a thriving workplace.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1–2 years of high-touch hospitality experience in luxury settings or VIP services.
• 1–2 years of meeting and event support experience.
• Prior experience in luxury front-of-house guest service.
• Excellent verbal and written communication with diverse personalities.
• Proficiency in Microsoft Outlook and Microsoft Office applications.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexibility to work scheduled hours with dependability.

Responsibilities

• Greet and assist guests, associates, and executives with warm, professional service.
• Coordinate conference and meeting support including room bookings, catering, and tech setup.
• Anticipate guest needs by staying informed on events, offerings, and local options.
• Manage reservations, visitor registration, badge distribution, and package handling.
• Respond to inquiries via phone, email, and in person with professionalism.
• Regularly check conference spaces for cleanliness and equipment functionality.
• Coordinate with building management and maintenance to report issues and support safety.
• Maintain concierge area with stocked literature and updated signage.

Skills

High-touch hospitality

Customer service

Communication skills

Multitasking

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Office

Job description

What this job involves:

As a Conference Services Concierge with JLL's Experience Management team, you'll serve as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You'll deliver VIP-level hospitality by managing conference logistics, coordinating meeting spaces, and ensuring every guest interaction exceeds expectations. Your expertise in the property, local area, and available amenities will enable you to anticipate needs and create memorable experiences across all touchpoints—whether in person, by phone, email, or through digital channels. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll embody that commitment by creating a welcoming environment where every detail is thoughtfully managed. You'll collaborate with building management and property services teams to support a thriving workplace that consistently delivers excellence.

What this job involves:

As a Conference Services Concierge with JLL's Experience Management team, you'll serve as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You'll deliver VIP-level hospitality by managing conference logistics, coordinating meeting spaces, and ensuring every guest interaction exceeds expectations. Your expertise in the property, local area, and available amenities will enable you to anticipate needs and create memorable experiences across all touchpoints—whether in person, by phone, email, or through digital channels. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll embody that commitment by creating a welcoming environment where every detail is thoughtfully managed. You'll collaborate with building management and property services teams to support a thriving workplace that consistently delivers excellence.

Schedule: Monday–Friday, 7:30 AM – 4:30 PM

What your day-to-day will look like:

• Greet and assist all guests, associates, and executives with warm, professional service that sets the tone for their experience at the property
• Coordinate conference and meeting support by managing room bookings, logistics such as catering and technology setup, and ensuring spaces are prepared to exceed expectations
• Anticipate guest needs by staying informed on upcoming events, property offerings, dining options, and local recommendations, proactively offering solutions that enhance their visit
• Manage reservations, visitor registration, badge distribution, and package handling with accuracy while maintaining a polished and approachable presence
• Respond to inquiries and requests via phone, email, and in person with professionalism, following up as needed to ensure complete satisfaction
• Conduct regular checks of conference spaces to verify cleanliness, functionality of technology and equipment, and proper room setup
• Coordinate with building management and maintenance to report equipment issues promptly and support safety protocols as needed
• Maintain the concierge area by keeping literature stocked, signage updated, and the environment organized and welcoming

On-site presence required

Complete Job Description Available On JLL's Internal Portal

Required qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 1–2 years of high-touch hospitality experience in luxury hotels, fine dining, VIP services, or upscale corporate environments
• 1–2 years of meeting and event support services experience
• Prior experience in luxury hotel, retail, or restaurant "front of house" guest service
• Excellent verbal and written communication skills with ability to interact professionally with diverse personalities
• Strong problem-solving abilities and demonstrated passion for delivering exceptional, personalized service
• Proficiency in Microsoft Outlook and Microsoft Office applications
• Ability to lift and carry up to 50 lbs and stand or walk for extended periods as needed
• Flexibility to work scheduled hours with dependability and punctuality

Preferred qualifications:

• Previous community involvement or networking experience that supports relationship building and local area knowledge
• Experience using visitor management systems, conference room booking software, or similar workplace technology platforms
• Proven ability to manage multiple priorities simultaneously while maintaining composure under pressure
• Strong collaborative skills and team-oriented mindset, reflecting JLL's culture of supporting each other's wellbeing and championing inclusivity across teams