Lobby Reception Business & Ops Specialist

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking a Lobby Reception Specialist to join the on-site Lobby Reception team. You will report to the Lobby Reception Manager and act as a senior member of a team primarily composed of Lobby Receptionists.

You will welcome, register, and assist clients and visitors, support staff with access and information, and ensure security procedures are followed while delivering first-class service in a busy environment.

Qualifications

• Minimum 3 years experience in high-end reception, concierge, or hospitality services.
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality.
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor.
• Proficiency in Microsoft Office.
• Must be willing and able to stand/walk for long periods of time (1 hour +).
• Must be willing and able to work flexible shifts (potentially different start or end times each day).
• Must be willing and able to work in different offices throughout the campus (NYC positions only).

Responsibilities

• Welcome, register, check in, and assist clients and visitors attending meetings and events.
• Support employees with temporary access, badges, information, and general assistance.
• Follow all building and security procedures to maintain a safe and secure environment.
• Deliver first-class service and exceed Lobby Reception standards.
• Stay informed on daily meetings, events, and VIP visits through visitor management systems.
• Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
• Serve as a central point of contact and escalation resource for the Lobby Reception team.
• Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
• Manage time-off requests and calendars while maintaining operational coverage.
• Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
• Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.

Skills

Interpersonal skills

Communication skills

Hospitality experience

Problem solving

Professional demeanor

Standing/walking

Flexible shifts

Bilingual Spanish (preferred)

Tools

Microsoft Office

Job description

Position Overview

As a Lobby Reception Specialist on the Lobby Reception team, you will report directly to your Lobby Reception Manager, and will be a senior member of the team, consisting mostly of Lobby Receptionists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.

Job Responsibilities

• Welcome, register, check in, and assist clients and visitors attending meetings and events.
• Support employees with temporary access, badges, information, and general assistance.
• Follow all building and security procedures to maintain a safe and secure environment.
• Deliver first-class service and exceed Lobby Reception standards.
• Stay informed on daily meetings, events, and VIP visits through visitor management systems.
• Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
• Serve as a central point of contact and escalation resource for the Lobby Reception team.
• Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
• Manage time-off requests and calendars while maintaining operational coverage.
• Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
• Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.

Required qualifications, capabilities and skills

• Minimum 3 years’ experience in high-end reception, concierge, or hospitality services
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
• Proficiency in Microsoft Office
• Must be willing and able to stand/walk for long periods of time (1 hour +)
• Must be willing and able to work flexible shifts (potentially different start or end times each day)
• Must be willing and able to work in different offices throughout the campus (NYC positions only)

Preferred Qualifications

• Leadership/supervisory experience (a plus)
• Familiarity with event, room, or visitor management systems (a plus)
• Bi-lingual, particularly Spanish-speaking (a plus)