Lobby Host | Front Desk Agent

Arlo Hotels; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A vibrant hotel in Miami is seeking a Lobby Host | Front Desk Agent to provide exceptional service and create memorable experiences for guests. The role involves welcoming guests, assisting with check-in/check-out, and ensuring a pleasant stay. Ideal candidates are passionate about hospitality and possess strong communication skills.

Benefits

Complimentary parking

401k match

Paid holidays and time off

Medical, dental, and vision insurance

Free meals

Tuition reimbursement

Training and development

Career growth opportunities

Qualifications

• Experience in hospitality, retail, or service industries preferred.
• Ability to stand for up to 6 hours.
• Proficient in computer and typing skills.

Responsibilities

• Welcoming guests and assisting with check-in and check-out.
• Handling payments and resolving account discrepancies.
• Providing luggage assistance and concierge services.

Skills

Customer Service

Communication

Problem Solving

Education

Experience in hospitality

Job description

Join to apply for the Lobby Host | Front Desk Agent role at Arlo Hotels

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Lobby Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

Responsibilities include welcoming guests, assisting with check-in and check-out, handling payments, resolving account discrepancies, creating and canceling reservations, acting as a switchboard relief, providing luggage assistance, and assisting with valet parking and cab calls.

Responsibilities and Authorities

• Always treat guests with courtesy and respect in various situations
• Demonstrate honesty and integrity
• Connect with guests daily, providing exceptional service and memorable experiences
• Respond promptly and professionally to guest complaints
• Report guest concerns to the Front Desk Supervisor/Duty Manager
• Establish and develop long-term customer relationships
• Create an inviting atmosphere to enhance guest stays
• Coordinate and multi-task in an active environment
• Assist with summoning valet and cabs
• Maintain eye contact and use guest names during interactions

Specific Duties

Greeting and Welcoming Guests

• Greet guests warmly
• Speak clearly and discreetly
• Open doors and greet guests entering and leaving
• Open vehicle doors and greet guests
• Use guest names when possible and maintain professionalism

Check-In and Out Services

• Assist with kiosk check-in
• Enter arrival alerts and messages
• Correct account inaccuracies
• Post charges and perform daily balance checks
• Check groups and tours in and out
• Familiarize guests with hotel facilities and amenities
• Update guest profiles

Luggage Assistance

• Assist with luggage upon arrival and departure
• Escort guests to rooms and handle luggage
• Secure and retrieve luggage
• Use bell carts to assist guests

Arrivals and Room Moves

• Escort guests to rooms and familiarize them with facilities
• Coordinate room moves with the Front Desk

Guest Interaction

• Maintain good posture and greeting manners
• Assist with special requests and VIPs
• Help with guest requests, errands, and deliveries

General Store

• Maintain store and conduct sales
• Know product details and report inventory

Guest Services Responsibilities

• Report concerns and provide concierge services
• Investigate guest charges and resolve complaints
• Manage messages, mail, and reservations
• Upsell rooms to maximize revenue
• Assist with luggage, packages, and cab calls
• Perform other duties as assigned

Reconciliation and Cash Handling

• Balance cash daily and deposit in safe
• Handle billing and sensitive information professionally
• Accept deposits, make change, and balance banks

Requirements

• Experience in hospitality, retail, or service industries preferred
• Ability to stand for up to 6 hours
• Proficient in computer and typing skills
• Ability to lift up to 50 lbs

About Arlo Wynwood

Located in the vibrant Wynwood district, Arlo Wynwood offers colorful murals, art deco design, and Miami’s best nightlife. The hotel features 217 rooms, a rooftop pool, lobby lounge, retail space, restaurant, and various entertainment and fitness facilities. It celebrates local art and culture, providing an urban Miami escape.

Benefits

• Complimentary parking
• 401k match
• Paid holidays and time off
• Medical, dental, and vision insurance
• Free meals
• Tuition reimbursement
• Training and development
• Career growth opportunities

We are an equal opportunity employer committed to diversity and inclusion.