Lobby Host | Front Desk Agent

Arlo Hotels; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading lifestyle hotel in Miami is seeking a dynamic Lobby Host to create memorable experiences for guests. Responsibilities include welcoming guests, assisting with check-in and check-out, and providing exceptional customer service. The ideal candidate will have a passion for hospitality and a commitment to excellence.

Qualifications

• Experience in hospitality, retail, or service industries preferred.
• Proficiency in computer and typing skills.
• Ability to stand for up to 6 hours.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Provide luggage assistance and coordinate with valet services.
• Manage guest complaints and maintain a professional demeanor.

Skills

Customer Service

Communication

Problem Solving

Job description

Arlo Hotels is seeking a dynamic Lobby Host

Arlo Hotels, an independent lifestyle hotel, is actively seeking a passionate and engaging Lobby Host. If you love working with people, are driven by purpose, and have a clever approach, keep reading! At Arlo, we strive to create a sense of awe that leaves our guests wanting more.

Responsibilities include: welcoming guests, assisting with check-in and check-out, receiving payments, resolving account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief, providing luggage assistance, and supporting valet parking and cab services.

Responsibilities and Authorities

• Always treat guests with courtesy and respect.
• Maintain honesty and integrity.
• Connect with guests daily, providing exceptional customer service and creating memorable experiences.
• Respond promptly and professionally to guest complaints.
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Build long-term customer relationships to enhance value and profitability.
• Create an inviting atmosphere to enhance guest stays.
• Coordinate and multi-task in a busy environment.
• Assist with summoning third-party valet services and cabs.
• Maintain eye contact and use guests' names during interactions.

Specific Duties

Greeting and Welcoming Guests

• Greet guests warmly and professionally.
• Speak clearly and discreetly.
• Position at the main entrance to open doors and greet guests.
• Open vehicle doors and greet guests as they arrive.
• Use guest names whenever possible and maintain professionalism.

Check-In and Check-Out Services

• Assist guests with kiosk check-in.
• Enter arrival alerts and messages.
• Correct account inaccuracies and discrepancies.
• Post charges and perform daily balance checks.
• Manage group check-ins and check-outs.
• Familiarize prospective guests with hotel facilities and amenities.
• Update guest profiles with accurate billing and preferences.

Luggage Assistance

• Assist with luggage upon arrival and departure.
• Escort guests to rooms and handle luggage accordingly.
• Secure and store luggage for guests.

Arrivals and Room Moves

• Escort guests to rooms, familiarize them with in-room features.
• Coordinate with the front desk regarding room changes.

Guest Interaction

• Maintain good posture and professional demeanor.
• Assist with special requests and coordinate with the front desk.
• Familiarize with VIPs and arrivals.
• Help with guest requests, errands, and deliveries.

General Store

• Maintain and operate the general store.
• Conduct sales and understand product details.
• Report monthly inventory.

Guest Services

• Report guest concerns to management.
• Provide concierge services.
• Investigate and resolve guest charges and complaints.
• Manage reservations and upsell rooms.
• Assist with luggage, packages, and transportation requests.

Reconciliation and Cash Handling

• Balance cash daily and deposit securely.
• Handle guest deposits and make change accurately.

Requirements

• Experience in hospitality, retail, or service industries preferred.
• Ability to stand for up to 6 hours.
• Proficiency in computer and typing skills.
• Ability to lift up to 50 lbs.