Front Desk Host

Agsyouthsoccer; Oakland Park (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team as a Front Desk Agent, where your friendly demeanor and organizational skills will create memorable experiences for families in the community. This role involves greeting clients, managing communications, and maintaining a welcoming environment. You'll play a crucial role in promoting programs and ensuring smooth operations at the facility. If you thrive in a fast-paced environment and enjoy making a positive impact, this is the perfect opportunity for you to shine!

Qualifications

• Proven experience in administrative roles, preferably in customer service.
• Strong attention to detail and ability to work independently.

Responsibilities

• Greet clientele and manage customer communications via phone and email.
• Process transactions accurately and resolve customer inquiries.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

Certification in Hospitality or Communications

Job description

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking a Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Customer Communication:

• Greet everyone as they are entering or exiting the facility.
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner.

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions.
• Resolve any transaction/account issues.
• Respond to any in person inquiries/questions.
• Follow up on action items and ensure completion.

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills.
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy.
• Organize and maintain displays of flyers, trifolds, and other marketing materials.

Other:

• Manage inventory and ensure accurate tracking and stock levels.
• Ensure all customer service technology functions properly and alert management of technical issues.

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations department.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.