Lobby Concierge: Warm Welcomes & Guest Experience

Hilton; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Paid parental leave

Caregiving support

Crisis concierge

Mental health support

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Lobby Ambassador to warmly welcome guests and ensure a memorable arrival and departure experience. You will engage guests, understand their plans, and provide personalized recommendations to enhance their stay in our hotel.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a proactive mindset to handle busy moments with calm and care.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and doing the right thing.
• Leadership to inspire others.
• Teamwork drives the best outcomes.
• Ownership and accountability.

Responsibilities

• Deliver a warm welcome: greet guests with enthusiasm and sincerity from the lobby entry.
• Enhance guest stays: engage guests to understand needs and offer personalized service.
• Provide expert guidance: recommend property amenities and local attractions.
• Resolve issues with care and urgency: take ownership and coordinate with relevant departments for discreet resolution.
• Remain calm and alert in high-traffic or emergency situations.

Skills

Hospitality mindset

Communication skills

Teamwork

Integrity

Leadership

Job description

Hilton is seeking a Lobby Ambassador to warmly welcome guests and ensure a memorable arrival and departure experience. You will engage guests, understand their plans, and provide personalized recommendations to enhance their stay in our hotel.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a proactive mindset to handle busy moments with calm and care.