Lobby Ambassador: Elevate the Guest Experience

Paycom; Cockeysville (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Hilton Lobby Ambassador to create a welcoming guest experience from lobby entry through check-in. You will provide exceptional service, assist with guest inquiries, and ensure guests feel valued throughout their stay.

Qualifications include a high school diploma, hospitality or customer service background, and outstanding communication. The role requires physical stamina to stand and move about the lobby, with flexibility for varied shifts, including evenings and

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage and directions.
• Escort guests to the front desk for check-in.
• Provide information about hotel amenities and local attractions.
• Assist with restaurant reservations, transportation, and tickets.
• Address guest concerns promptly and liaise with staff.
• Maintain a clean and inviting lobby area.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Shamin Hotels is seeking a Hilton Lobby Ambassador to create a welcoming guest experience from lobby entry through check-in. You will provide exceptional service, assist with guest inquiries, and ensure guests feel valued throughout their stay.

Qualifications include a high school diploma, hospitality or customer service background, and outstanding communication. The role requires physical stamina to stand and move about the lobby, with flexibility for varied shifts, including evenings and