Lobby Concierge & Guest Experience Ambassador

Shamin Hotels, Inc.; Portsmouth (VA); Vor Ort; USD 19.286.000 - 27.552.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental plan

Vision plan

Disability insurance

Pet insurance

Gym discounts

Paid time off

Paid holidays

Perk discounts

Footwear discounts

401K with company match

Employee discounts

Zusammenfassung

Shamin Hotels is seeking a Hilton Lobby Ambassador to warmly welcome guests, assist with inquiries, and ensure a memorable stay. You will guide guests to front desk, provide local recommendations, and help coordinate reservations and transportation as needed.

Ideal candidates are team players who own their role and demonstrate a genuine passion for hospitality, with a focus on consistent, high-quality guest experiences across our Virginia properties.

Qualifikationen

• Guest-facing role with a focus on hospitality
• Ability to assist guests with inquiries and requests
• Commitment to service excellence and teamwork

Aufgaben

• Greet guests with a warm welcome and assist with needs
• Provide information about hotel amenities and local attractions
• Assist with restaurant reservations, transportation, and bookings
• Address guest concerns promptly and liaise with staff to resolve issues
• Keep the lobby clean, organized, and welcoming
• Remember returning guests and personalize service

Kenntnisse

Teamwork

Ownership

Customer service

Jobbeschreibung

Shamin Hotels is seeking a Hilton Lobby Ambassador to warmly welcome guests, assist with inquiries, and ensure a memorable stay. You will guide guests to front desk, provide local recommendations, and help coordinate reservations and transportation as needed.

Ideal candidates are team players who own their role and demonstrate a genuine passion for hospitality, with a focus on consistent, high-quality guest experiences across our Virginia properties.