Club Concierge Ambassador: Warm Guest Experience

Hilton; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

EAP

PTO

Health & welfare

Retirement plans

Job summary

Hilton is seeking a Club Signia Ambassador to warmly welcome guests, anticipate needs, and deliver memorable hospitality from the moment they arrive in the lobby.

You will offer personalized recommendations on property amenities and local attractions, coordinate with departments to resolve issues discreetly, and stay composed during busy periods or emergencies to ensure a smooth stay for every guest.

Responsibilities

• Deliver a warm welcome by greeting guests with enthusiasm, making them feel cared for from the lobby entry.
• Engage guests to understand purpose of visit and address any unanticipated needs with personalized service.
• Provide thoughtful recommendations on property amenities and local attractions.
• Take ownership of guest concerns and coordinate with departments for discreet, efficient resolution.
• Maintain calm and poise during high-traffic or emergency situations.

Job description

Hilton is seeking a Club Signia Ambassador to warmly welcome guests, anticipate needs, and deliver memorable hospitality from the moment they arrive in the lobby.

You will offer personalized recommendations on property amenities and local attractions, coordinate with departments to resolve issues discreetly, and stay composed during busy periods or emergencies to ensure a smooth stay for every guest.