Overnight Guest Concierge & Lobby Attendant

Shamin Hotels Master; Williamsburg (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Discounts on tickets, rental cars &amp

401K with company match

Employee discounts at hotels

Job summary

Shamin Hotels in Williamsburg, VA is hiring a Hilton Lobby Ambassador to deliver warm, guest-focused service from lobby arrival through departure. You will greet guests, assist with luggage, provide information on hotel amenities and local attractions, and coordinate with front desk and staff to resolve issues, ensuring every guest feels valued and cared for during their stay.

The role emphasizes teamwork, ownership, and a proactive approach to guest engagement, with strong emphasis on safety,

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests in the lobby and assist with their needs.
• Escort guests to front desk or other areas as requested.
• Provide information on hotel amenities and local attractions.
• Assist with restaurant reservations, transportation, and bookings.
• Address guest concerns promptly and liaise with staff.
• Ensure lobby is clean, organized, and welcoming.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Problem solving

Professional appearance

Physical stamina

Flexibility

Teamwork

Education

High school diploma or equivalent

Job description

Shamin Hotels in Williamsburg, VA is hiring a Hilton Lobby Ambassador to deliver warm, guest-focused service from lobby arrival through departure. You will greet guests, assist with luggage, provide information on hotel amenities and local attractions, and coordinate with front desk and staff to resolve issues, ensuring every guest feels valued and cared for during their stay.

The role emphasizes teamwork, ownership, and a proactive approach to guest engagement, with strong emphasis on safety,