Lobby Ambassador - Guest Experience Pro

Shamin Hotels, Inc.; Cockeysville (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Employee discounts

Job summary

Shamin Hotels is seeking a Hilton Lobby Ambassador to welcome guests from the moment they enter the lobby, provide exceptional service, and assist with inquiries and arrangements to make their stay memorable.

The role emphasizes guest satisfaction, proactive engagement, and collaboration with hotel staff to resolve issues and ensure smooth guest experiences in a welcoming lobby environment.

Qualifications

• Strong guest-service orientation and ability to greet guests warmly.
• Ability to provide information about local amenities, dining, and attractions.
• Proven problem-resolution skills and liaison with hotel staff to ensure guest satisfaction.

Responsibilities

• Welcome guests in the lobby with a warm, friendly greeting.
• Assist guests with luggage, directions, and other needs; escort to front desk or other areas as requested.
• Provide information about hotel amenities and local attractions; assist with reservations and bookings.
• Resolve guest concerns promptly by coordinating with staff and management.
• Maintain a clean, organized, and welcoming lobby environment.

Skills

Customer service

Guest relations

Communication

Teamwork

Job description

Shamin Hotels is seeking a Hilton Lobby Ambassador to welcome guests from the moment they enter the lobby, provide exceptional service, and assist with inquiries and arrangements to make their stay memorable.

The role emphasizes guest satisfaction, proactive engagement, and collaboration with hotel staff to resolve issues and ensure smooth guest experiences in a welcoming lobby environment.