Lobby Concierge & Visitor Experience Specialist

Hospital for Special Care; New Britain (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hospital for Special Care seeks a Main Lobby Concierge in the Security department. You will greet all individuals entering the hospital, issue Visitor Passes, perform temperature screenings, and monitor CCTV and access systems. You will also assist with directions and respond to inquiries while following department guidelines.

The role emphasizes good judgment, adaptability and clear communication in a busy hospital environment, with indoor duties and potential shift variations.

Qualifications

• Sound customer service, interpersonal and written communications skills.
• Ability to deal with all people in a variety of situations.
• High school diploma or equivalent.
• Demonstrates good judgment, flexibility in changing circumstances and compassion.

Responsibilities

• Evaluate persons entering the main lobby to determine safety risk.
• Monitor visitor and vendor passes at the lobby desk.
• Conduct temperature screening for all individuals entering the hospital.
• Monitor CCTV and door access systems; assist with directions and reception duties.
• Submit reports and assist in improving enforcement quality as needed.
• Issue Visitor Passes and maintain department procedures.
• Assist with general inquiries and collaborate with hospital staff.

Skills

Customer service

Interpersonal skills

Written communication

Judgment & adaptability

Education

High school diploma or equivalent

Job description

Hospital for Special Care seeks a Main Lobby Concierge in the Security department. You will greet all individuals entering the hospital, issue Visitor Passes, perform temperature screenings, and monitor CCTV and access systems. You will also assist with directions and respond to inquiries while following department guidelines.

The role emphasizes good judgment, adaptability and clear communication in a busy hospital environment, with indoor duties and potential shift variations.