Lobby Concierge & Bell Attendant

Omni Hotels; Frisco (TX); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Omni Hotels in Frisco, TX seeks a dynamic Guest Services Attendant to greet guests, assist with luggage, and guide them through the lobby experience from arrival to departure. The role combines elements of door/bell attendance and lobby ambassador, focusing on guest arrival, stay, and departure while upholding exceptional hospitality and a warm, welcoming atmosphere for all guests.

Flexibility to work weekends/holidays and ability to lift up to 50 pounds are required to support guest services

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Previous experience in hospitality or customer service preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests warmly upon arrival and assist with luggage.
• Guide guests to amenities and local attractions.
• Explain room features and hotel services.
• Maintain calm, friendly demeanor and respond to guest requests.
• Coordinate with hotel departments to address needs and concerns.
• Attend staff meetings and training as required.

Skills

Hospitality experience

Customer service

Interpersonal skills

Flexible schedule

Education

High school diploma

Job description

Omni Hotels in Frisco, TX seeks a dynamic Guest Services Attendant to greet guests, assist with luggage, and guide them through the lobby experience from arrival to departure. The role combines elements of door/bell attendance and lobby ambassador, focusing on guest arrival, stay, and departure while upholding exceptional hospitality and a warm, welcoming atmosphere for all guests.

Flexibility to work weekends/holidays and ability to lift up to 50 pounds are required to support guest services