Concierge | Guest Services

Omni Hotels & Resorts; Frisco (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Omni PGA Frisco Resort & Spa is seeking a dedicated Guest Services professional to ensure outstanding guest experiences in a luxury setting. You will assist guests with bookings, reservations, transportation, and special requests, while coordinating with departments to deliver seamless service.

Candidates should have luxury hotel experience, strong customer service skills, and the ability to work nights, weekends, and holidays. Knowledge of local attractions and PM systems is a plus.

Qualifications

• Previous luxury hotel experience is preferred.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand for long periods and handle multiple tasks.
• Customer service oriented with strong organizational skills.
• Knowledge of local attractions and area logistics.
• Familiarity with property management systems and related software.
• Proficient in Microsoft Office and basic computer tasks.

Responsibilities

• Arrange bookings and reconfirm airline tickets when needed.
• Be familiar with local points of interest for guests.
• Assist with restaurant reservations and transportation as requested.
• Deliver parcels and mail to guest rooms.
• Maintain the lobby and coordinate with Housekeeping to ensure cleanliness.
• Accept other duties as assigned by management.
• Set up amenities for guests celebrating occasions.
• Coordinate special packages and concierge services.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Communication skills

Tools

Property Management Systems

Microsoft Office

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.