Guest Experience Concierge & Luggage Specialist

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth, Texas is seeking a friendly Bell Attendant to provide prompt luggage assistance and guest-facing service. You will engage guests professionally, assist with reservations, and help locate the hotel's amenities while maintaining a polished appearance and positive attitude.

Responsibilities include delivering parcels, loading luggage, guiding guests to desks, answering questions, and ensuring safety procedures.

Qualifications

• Excellent customer service skills.
• Strong communication and organizational abilities.
• Maintain a professional business appearance and attitude.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Assist guests with luggage loading and unloading as needed.
• Deliver parcels and special deliveries to guestrooms or meeting rooms.
• Engage guests with friendly, professional expressions and guidance.
• Direct guests to Front Desk or meeting spaces as required.
• Assist with reservations for restaurants and transportation when requested.
• Follow safety, security, and confidentiality policies at all times.
• Attend staff meetings and complete assigned tasks by management.
• Support guests in locating hotel amenities and local attractions.

Skills

Customer service

Communication skills

Professional appearance

Flexible schedule

Job description

Omni Hotels & Resorts in Fort Worth, Texas is seeking a friendly Bell Attendant to provide prompt luggage assistance and guest-facing service. You will engage guests professionally, assist with reservations, and help locate the hotel's amenities while maintaining a polished appearance and positive attitude.

Responsibilities include delivering parcels, loading luggage, guiding guests to desks, answering questions, and ensuring safety procedures.