Bellperson | Part-Time

Omni Hotels; Frisco (TX); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Omni Hotels in Frisco, TX seeks a dynamic Guest Services Attendant to greet guests, assist with luggage, and guide them through the lobby experience from arrival to departure. The role combines elements of door/bell attendance and lobby ambassador, focusing on guest arrival, stay, and departure while upholding exceptional hospitality and a warm, welcoming atmosphere for all guests.

Flexibility to work weekends/holidays and ability to lift up to 50 pounds are required to support guest services

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Previous experience in hospitality or customer service preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests warmly upon arrival and assist with luggage.
• Guide guests to amenities and local attractions.
• Explain room features and hotel services.
• Maintain calm, friendly demeanor and respond to guest requests.
• Coordinate with hotel departments to address needs and concerns.
• Attend staff meetings and training as required.

Skills

Hospitality experience

Customer service

Interpersonal skills

Flexible schedule

Education

High school diploma

Job description

Overview:

Omni Hotel & Resorts is committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure.

Responsibilities:

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.
• Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure.
• Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel’s amenities, services, and local attractions.
• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services.
• Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude.
• Handle luggage storage, retrieval, and ensure timely room departures.
• Communicate effectively with various hotel departments to address guest needs or concerns.
• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service.
• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.
• Attend staff meetings and training sessions as required.
• Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concerns in a timely manner.
• Perform other tasks as requested by the front office leadership team.

Qualifications:

• Previous experience in hospitality, customer service, or a related field is preferred.
• A high school diploma or equivalent; further education in hospitality or related field is a plus.
• A genuine passion for hospitality and creating a delightful guest experience.
• Strong interpersonal skills, with the ability to engage guests warmly and effectively.
• Ability to maintain composure and professionalism in a guest-facing environment.
• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guest assistance.
• Proactive in identifying tasks during less busy periods.
• Physical ability to handle luggage and assist guests as needed.
• Lift, carry, and place objects weighing up to 50 pounds without assistance.
• Move, push, and pull objects weighing up to 200 pounds without assistance.
• Stand and walk for an extended period of time or for an entire work shift.
• Must be able to work a flexible schedule, including weekends and holidays.