Lobby Concierge and Guest Experience Ambassador

Shamin Hotels Master; Williamsburg (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Accident and disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts on tickets, cars

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels is seeking an entry-level Hilton Lobby Ambassador in Williamsburg, VA. You will warmly greet guests, assist with luggage and directions, and guide guests to the front desk or other hotel areas to ensure a smooth check-in experience.

The role emphasizes exceptional customer service, information about amenities, and proactive engagement to make guests feel valued during their stay. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or related field.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a guest-first mindset.
• Ability to stand, walk, and lift objects as needed.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage, directions, and needs.
• Escort guests to the front desk or other hotel areas for check-in.
• Provide information about hotel amenities and local attractions.
• Assist guests with restaurant reservations, transportation, and bookings.
• Address guest concerns promptly and liaise with staff to resolve issues.
• Maintain a clean, welcoming lobby and monitor refreshments.

Skills

Customer service

Communication

Interpersonal skills

Friendly personality

Guest relations

Education

High school diploma or equivalent

Job description

Shamin Hotels is seeking an entry-level Hilton Lobby Ambassador in Williamsburg, VA. You will warmly greet guests, assist with luggage and directions, and guide guests to the front desk or other hotel areas to ensure a smooth check-in experience.

The role emphasizes exceptional customer service, information about amenities, and proactive engagement to make guests feel valued during their stay. Flexibility to work evenings, weekends, and holidays is required.