Lobby Ambassador: Warm Welcome & Guest Experience

50 KINGSMILL LLC; Williamsburg (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K plan with company match

Paid time off

Employee discounts at hotels

Discounts on tickets, rental cars and-

Footwear discounts

Job summary

Shamin Hotels seeks a Hilton Lobby Ambassador to welcome guests with warmth and ensure a memorable first impression. You will assist with directions, luggage, reservations, and local recommendations to start the guest experience on a high note.

In this role you will maintain a pristine lobby, coordinate with front desk and management to resolve issues, and anticipate guest needs to create lasting memories during their stay. Strong communication and a guest-first attitude are essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Ability to stand, walk, and lift objects for extended periods.

Responsibilities

• Greet guests with a warm, friendly welcome and assist with luggage and directions.
• Escort guests to the front desk for check-in or to other hotel areas as needed.
• Provide information about hotel amenities, local attractions, and reservations.
• Assist with restaurant reservations, transportation, and ticket bookings.
• Address guest concerns promptly and coordinate with staff to resolve issues.
• Keep the lobby clean, organized, and welcoming at all times.
• Recognize returning guests and VIPs to enhance guest recognition.
• Maintain safety awareness and report any security concerns.

Skills

Customer service

Communication skills

Hospitality experience

Teamwork

Professional appearance

Education

High school diploma or equivalent

Job description

Shamin Hotels seeks a Hilton Lobby Ambassador to welcome guests with warmth and ensure a memorable first impression. You will assist with directions, luggage, reservations, and local recommendations to start the guest experience on a high note.

In this role you will maintain a pristine lobby, coordinate with front desk and management to resolve issues, and anticipate guest needs to create lasting memories during their stay. Strong communication and a guest-first attitude are essential.